JCM technology supports currencies in more than 140 countries and regions worldwide, contributing to building and maintaining people's trust in money. Currently, there is a growing demand for efficiency and high security in currency processing all over the world, especially in emerging countries.
Our purpose is to further advance the core technology we have developed so far and be a truly global company, continuing to creating new markets and value in money circulation.
JCM offer sales and customer support services worldwide based on the network we have built up in gaming markets. We have a quick and precise customer support system and we actively offer new business solutions to our customers, collecting and making use of data from our markets.
JCM carry out regular training for casino hall staff by JCM instructors, who have expert knowledge of casino operation and special technologies, to enhance product knowledge and cover maintenance, adjustment and replacement of the products. We provide the support through our various training programs offering technical help and know-how to help our customers use our products to the maximum extent possible.
JCM have an integrated production system from development to assembly. Our domestic plant is located at Nagahama-city in Shiga Prefecture, and we have overseas production bases in the Philippines. We have also established an international procurement organization to promote full integration of our domestic and overseas production capabilities by encouraging standardization and cost reductions in parts procurement on a global basis.
JCM has created a quality management system uniquely as a quality assurance network to ensure reliability of our products. One characteristic of this system is an SQA (Software Quality Assurance) Department for evaluating the quality of currency validating software, which makes up our core technology. This department has four bases, located in Japan, the United States, Germany and Thailand. SQA consists of two sections; “Quality Assurance”, in which currency information worldwide is gathered to uniform quality standards globally and lead to design review, and “Quality Control” to encourage standardization in our manufacturing operations. We always aim to make further quality progress by promoting improvement of quality, cost, and delivery (QCD) suited for our customers,
